Grievance Redressal
Last updated: 2 Nov 2026
Wefru is an intermediary under the Information Technology Act, 2000. In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the "IT Rules") and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to receive and resolve complaints from users and the public.
1. Grievance Officer
- Name: to be updated
- Designation: Grievance Officer, Wefru
- Email: [email protected] (please write "Grievance" in the subject line)
- Phone: +91 74529 99988
- Address: to be updated, 106, 1st Floor, Shivam Complex, Eves Crossing, Hapur Road, Meerut, Uttar Pradesh to be updated, India
- Available: to be updated
Registered users can also raise a complaint through a support ticket.
2. What you can complain about
- content on Wefru that breaks the law, our Terms and Conditions or our Community and Content Guidelines;
- fake listings, fake job offers, fraud or impersonation;
- infringement of your copyright, trademark or other rights;
- misuse of your personal data, or a request under your data rights in our Privacy Policy;
- unwanted messages from a business on Wefru;
- suspension of your account or removal of your content;
- payments, plans and refunds.
3. What to include in your complaint
- your name, email address and phone number;
- the exact link (URL) of the content, listing or profile, and a screenshot if possible;
- a clear description of the problem and why you believe it is wrong or unlawful;
- for rights claims: proof that you own the right or are authorised to act for the owner;
- for payment issues: the payment reference, date and amount;
- what action you are asking us to take;
- a statement that the information in your complaint is true to the best of your knowledge.
Complaints that are incomplete may take longer, and we may ask you for more details.
4. Timelines
| Type of complaint | Our action |
|---|---|
| Any complaint | Acknowledged within 24 hours and resolved within 15 days of receipt |
| Request to remove content that falls in the prohibited categories listed in Rule 3(1)(b) of the IT Rules | Acted upon within 72 hours of receipt |
| Content that exposes the private area of a person, shows them in full or partial nudity or in a sexual act, or is an impersonation including artificially morphed images, reported by the affected person or someone on their behalf | Removed or access disabled within 24 hours of receipt |
We also act on orders from courts and authorised government agencies within the time limits set by law.
5. How we handle complaints
- We record your complaint and send you an acknowledgement with a reference.
- We review the content or issue and may contact the user who posted it.
- We take action, which may include removing or disabling content, editing a listing, warning or suspending an account, or rejecting the complaint if no breach is found.
- We tell you the outcome and the reason for it.
If your own content is removed or your account is suspended, we will, where reasonable, tell you why and give you a chance to explain or dispute the action.
6. Appeal
If you are not satisfied with the Grievance Officer's decision, you may appeal to the Grievance Appellate Committee set up by the Government of India under the IT Rules within 30 days of receiving our decision. For personal data complaints, you may approach the Data Protection Board of India once it is available for such complaints.
7. Misuse of this process
Please do not file false or repeated complaints to harass other users. We may ignore complaints that are clearly abusive or made in bad faith.